Shipping Expectations
At Black Nasdaq Media, we take pride in delivering high-quality, made-to-order products with a quick turnaround time. Below is everything you need to know about our shipping process.
Processing & Shipping Times
- All products are made to order and shipped directly from our facility to ensure quality and care.
- Orders are typically processed within 1-2 business days and shipped within 4-5 days.
- Once your order has shipped, you will receive a confirmation email with tracking information.
Extended Shipping Times
- If a product requires a longer processing time, we will be transparent about delays on the product page so you know what to expect before purchasing.
- In the event of unexpected delays due to supply chain issues, weather, or other factors, we will notify you promptly.
Shipping Options & Costs
- We offer standard and expedited shipping at checkout.
- Shipping rates are calculated based on your location and selected shipping speed.
- Free shipping may be available on select orders (check our promotions page for details).
Lost or Delayed Packages
- If your package is marked as delivered but hasn’t arrived, please allow 24 hours before contacting support, as some carriers update tracking prematurely.
- For lost or significantly delayed packages, reach out to [Customer Support] with your order number, and we’ll assist in tracking or replacing your item.
Order Changes & Cancellations
- Since our products are made to order, we can only modify or cancel orders within 12 hours of purchase. After this window, production begins, and changes cannot be made.